No-Return Policy

At TRUECAREMEDSTORE, we are committed to providing high-quality medical equipment to our customers. Due to the nature of our products and for health and safety reasons, we maintain a strict No-Return Policy on all purchases.

All Sales Are Final

Once an order is placed and processed, it cannot be canceled, returned, or exchanged. This policy is in place to ensure the integrity, safety, and sterility of our medical equipment.

Exceptions

While we do not accept returns, we will honor replacements or refunds under the following limited circumstances:

• Damaged or Defective Items: If your order arrives damaged or defective, you must report it within 48 hours of delivery by contacting our customer support team with photographic evidence.

• Incorrect Item Received: If you receive an item that does not match your order, please notify us within 48 hours for resolution.

• Manufacturer Defects: In cases where a product is found to have a manufacturer defect, we will work with the manufacturer to address the issue as per their warranty policies.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened or used medical equipment

• Personal protective equipment (PPE)

• Consumable or single-use items

• Customized or special-order products

How to Report an Issue

To request a replacement or report an issue, please contact our support team at TRUECAREMEDSTORE with the following details:

• Order number

• Description of the issue

• Photos of the damaged or incorrect item

We appreciate your understanding of our policy, which is designed to protect the health and safety of all our customers. If you have any questions, please contact our support team before placing your order.

Thank you for choosing TRUECAREMEDSTORE.